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Server Maintenance Services
The best in IT server support and maintenance, giving your team more time to think bigger - and act faster.
Server Hardware Maintenance
Park Place Technologies offers global service and support for data center server equipment for OEMs like Dell, IBM, Intel and HPE. With expertise in both x86 and UNIX environments, our server maintenance contracts provide the attention you need to keep your server equipment up and running. Along with third party server maintenance, Park Place can also provide basic and enhanced OS support services for select operating systems.
Customizable Service Levels
Select the OEM of your server devices to customize your server hardware support SLA.
Customizable Service Levels
Adjust service levels or add and delete equipment from your server maintenance services contract at any time.
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7 x 24 x 4
- 24 hours a day, 7 days a week
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
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5 x 9 x 4
- 8:00 AM to 5:00 PM, Monday through Friday
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
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Next Day
- Initial phone-based diagnosis
- Field Engineer on-site (if required) the following business day after customer contact
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Server Management
- ParkView Managed Services™ is a done-for-you approach to server maintenance and management
- Server management services that streamline your IT operations
- Incident management, patch management, and remediation
Engineering Expertise
As a leading server maintenance company, we employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional third party data center maintenance whenever you need it, wherever your storage, server and network hardware is located.
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400+Global Professionals
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15+Years Average Experience
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100K+Service Calls in 2020
![Park Place Technologies Service Locations Map](http://ons1.theabsolutelongestwebdomainnameinthewholegoddamnfuckinguniverse.com/wp-content/uploads/2022/02/park-place-technologies-service-locations-map-dots.png)
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Central Park Customer Portal
Central Park is an innovative single pane of glass for managing your IT server maintenance & monitoring.
Key features include:
- Easy-to-read dashboard of key metrics
- Service ticket, contract and asset management
- Multi-account access
- Ability to designate multiple customer administrators
- Park Place Hub including installation wizard and visibility to monitor devices